Ezefone
MY FAVOURITES
emergency
Call for Help
Tap to call your emergency contact
call

Contacts

ALL CONTACTS — TAP A ROW TO MANAGE

WhatsApp

Settings

EMERGENCY CONTACT (SOS)
emergency
SOS Name
call
SOS Number
APP
info
Version
Ezefone PWA 1.0 • by CallFormLabs
TEXT SIZE
text_fields
Card Text Size
Adjust the size of names on favourite cards
CARER LOCK
shield
PIN Protection
Settings are currently unlocked
YOUR ACCOUNT

Help

MAKING CALLS
call
How do I call a favourite?
expand_more
1Open Ezefone — you will see your My Favourites screen
2Find the card of the person you want to call
3Tap their card once — your phone dials them straight away
4When finished, tap the red button to hang up
history
How do I call someone I rang recently?
expand_more
1After making a call, a Recently Called strip appears at the top of your home screen
2Tap any face in that strip to call them again instantly
💡 The strip shows your last 8 calls — scroll left or right to see them all
chat
How do I send a WhatsApp message?
expand_more
1Tap the WhatsApp tab at the bottom of the screen
2Find the person you want to message
3Tap the WhatsApp button next to their name — WhatsApp will open ready to type your message
💡 WhatsApp must be installed on your phone for this to work
volume_up
I cannot hear anyone — what do I do?
expand_more
1Look at the right side of your phone
2Press the top volume button several times to raise the sound
💡 Keep pressing until the volume bar on screen is full
MANAGING CONTACTS
person_add
How do I add a new contact?
expand_more
1Tap the Contacts tab at the bottom of the screen
2Android: tap Import from Phone to bring in several contacts at once from your address book
3iPhone or manual: tap Add Contact Manually, type their name and phone number, then tap Save
manage_accounts
How do I manage a contact?
expand_more
1Tap the Contacts tab at the bottom
2Find the person in the list and tap their row
3A menu slides up — choose: Add/Remove Favourite, Set Relationship Label, Change Photo, or Delete
💡 The green phone button on the right lets you call directly without opening the menu
star
How do I add or remove a favourite?
expand_more
1Tap Contacts, then tap the person’s row
2Tap Add to My Favourites — their card appears on your home screen
3To remove them, tap their row again and tap Remove from My Favourites
💡 You can have up to 4 favourites shown as big cards on your home screen
label
What is a relationship label?
expand_more
1A label is a short reminder that appears below a person’s name on their favourite card — for example My Daughter, GP Surgery, or Best Friend
2To set one: tap Contacts, tap the person’s row, then tap Set Relationship Label
3Type your label and tap Save — it appears on their card straight away
add_photo_alternate
How do I add a photo to a favourite?
expand_more
1Tap Contacts, then tap the row of a person who is already a favourite
2Tap Change Photo and choose a picture from your phone
3The photo appears on their card on your home screen straight away
💡 To remove a photo, open the same menu and tap Remove Photo
emergency
What is the red SOS button?
expand_more
1The red Call for Help button is always visible at the bottom of your home screen
2Tapping it calls your nominated emergency contact immediately
3To set up your emergency contact: tap Settings → Emergency Contact (SOS)
💡 You can set this to a family member, carer, or 999
SETTINGS & FEATURES
text_fields
How do I make the text bigger?
expand_more
1Tap the Settings tab at the bottom
2Find the Text Size section
3Tap Large or Extra Large — the names on your favourite cards grow immediately
contact_page
How do I print my favourite contacts?
expand_more
1Tap the Help tab, then scroll to Printable Guides
2Tap Print Favourite Cards — a sheet showing all four contacts will open
3Use your phone’s print or share button to print, or save as a PDF
💡 Great to keep on the fridge or by the telephone
shield
What is the Carer Lock?
expand_more
1Carer Lock lets a helper set a 4-digit PIN so that contacts and settings cannot be changed accidentally
2Once set, the Contacts and Settings tabs will ask for the PIN before opening
3To set or remove the PIN: tap Settings → Carer Lock → Set Carer PIN
💡 Calling always works normally — the PIN only protects the settings
SOMETHING HAS GONE WRONG
refresh
The screen looks wrong or frozen
expand_more
1Do not worry — nothing is broken
2Press the Home button (the round or bar button at the bottom of your phone)
3Find the Ezefone icon and tap it to open again
💡 Still wrong? Turn the phone off and back on — this fixes most problems
search_off
I cannot find Ezefone on my phone
expand_more
1Open your phone’s browser — Safari on iPhone, Chrome on Android
2Go to ezefone-backend-c8eadiyp.on-forge.com
3Sign in with your email and password and you are straight back in
💡 Ask someone to add it to your home screen so this never happens again
battery_alert
My phone is running out of battery
expand_more
1Plug your charger into the bottom of the phone
2Plug the other end into the wall socket and switch it on
3A small lightning bolt appears on screen — this means it is charging
💡 Charge every night so your phone is always ready
YOUR ACCOUNT
credit_card
I paid but the app is asking me to pay again
expand_more
1This can happen if you are using a different phone or browser
2Tap Already paid? Sign in on the payment screen
3Enter your email and password to get straight back in
💡 You only ever pay once — signing in restores full access on any device
lock_reset
How do I change my password?
expand_more
1Tap Settings at the bottom of the screen
2Scroll down to Your Account and tap Change Password
3A reset link will be sent to your email address
PRINTABLE GUIDES
STILL NEED HELP?