Ezefone
MY FAVOURITES
emergency
Call for Help
Tap to call your emergency contact
call

Contacts

ALL CONTACTS — TAP A ROW TO MANAGE

WhatsApp

Settings

Family Safety

A few simple things that can help keep you safe.

emergency
Who should "Call for Help" contact?

Choose one person to call if you ever need help in a hurry.

When you tap Call for Help, we'll call this person straight away.

schedule
Let a family member know if I haven't opened my phone

If this is on, we'll gently let them know if you haven't used your phone by the time below, just so they know to check in.

APP
info
Version
Ezefone PWA 1.0 • by CallFormLabs
TEXT SIZE
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Card Text Size
Adjust the size of names on favourite cards
CARER LOCK
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PIN Protection
Settings are currently unlocked
YOUR ACCOUNT

Stop Unknown Callers

Your phone already has a way to do this — you just need to turn it on. Tap below for simple steps.

1Open your phone's Settings app (not Ezefone).
2Tap Apps, then tap Phone.
3Look for Silence Unknown Callers (or Screen Unknown Callers) and turn it on.

From now on, calls from numbers not saved in your Contacts will go straight to voicemail without ringing.

Good to know: this will silence calls from anyone not saved as a contact — including doctors' surgeries, delivery drivers, or new numbers from family. Make sure everyone important is saved in Contacts first.

Family Code Word

Your family code word

Agree on a word together as a family — something easy to remember, that nobody outside your family would guess.

Write it down somewhere safe and physical — like inside an address book or a diary — not saved anywhere digital, including in this app.

We don't store your code word, on purpose. It should only ever exist between you and your family — never anywhere it could be read out by someone else, including by us.

Family Safety Sheet

Our Family Safety Plan

made with Ezefone

Our family code word:  

(agree this together, then keep this sheet somewhere safe — not saved digitally)

If someone calls claiming to be a family member in trouble, asking for money:

  • DO NOT tell them the code word — ask them for it.
  • DO NOT send money, vouchers, or gift cards because of a phone call alone.
  • DO NOT feel rushed — it's always okay to hang up and check.

If they can't give the code word, hang up and call a family member directly.

Who to call for help:   (name)   (number)

Think you've been targeted by a scam? Call Report Fraud (formerly Action Fraud) on 0300 123 2040.

Date agreed:  

Help

MAKING CALLS
call
How do I call a favourite?
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1Open Ezefone — you will see your My Favourites screen
2Find the card of the person you want to call
3Tap their card once — your phone dials them straight away
4When finished, tap the red button to hang up
history
How do I call someone I rang recently?
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1After making a call, a Recently Called strip appears at the top of your home screen
2Tap any face in that strip to call them again instantly
💡 The strip shows your last 8 calls — scroll left or right to see them all
chat
How do I send a WhatsApp message?
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1Tap the WhatsApp tab at the bottom of the screen
2Find the person you want to message
3Tap the WhatsApp button next to their name — WhatsApp will open ready to type your message
💡 WhatsApp must be installed on your phone for this to work
message
How do I send a text to a favourite?
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1On your home screen, find the card of the person you want to text
2Tap the blue Text button at the bottom of their card
3Your phone’s Messages app opens with their number already filled in — just type and send
💡 A short starter message is pre-filled to save you typing — you can change or delete it before sending
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I cannot hear anyone — what do I do?
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1Look at the right side of your phone
2Press the top volume button several times to raise the sound
💡 Keep pressing until the volume bar on screen is full
MANAGING CONTACTS
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How do I add a new contact?
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1Tap the Contacts tab at the bottom of the screen
2Android: tap Import from Phone to bring in several contacts at once from your address book
3iPhone or manual: tap Add Contact Manually, type their name and phone number, then tap Save
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How do I manage a contact?
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1Tap the Contacts tab at the bottom
2Find the person in the list and tap their row
3A menu slides up — choose: Add/Remove Favourite, Set Relationship Label, Change Photo, or Delete
💡 The green phone button on the right lets you call directly without opening the menu
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How do I add or remove a favourite?
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1Tap Contacts, then tap the person’s row
2Tap Add to My Favourites — their card appears on your home screen
3To remove them, tap their row again and tap Remove from My Favourites
💡 You can have up to 4 favourites shown as big cards on your home screen
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What is a relationship label?
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1A label is a short reminder that appears below a person’s name on their favourite card — for example My Daughter, GP Surgery, or Best Friend
2To set one: tap Contacts, tap the person’s row, then tap Set Relationship Label
3Type your label and tap Save — it appears on their card straight away
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How do I add a photo to a favourite?
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1Tap Contacts, then tap the row of a person who is already a favourite
2Tap Change Photo and choose a picture from your phone
3The photo appears on their card on your home screen straight away
💡 To remove a photo, open the same menu and tap Remove Photo
emergency
What is the red SOS button?
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1The red Call for Help button is always visible at the bottom of your home screen
2Tapping it calls your chosen contact straight away and sends them a message
3To choose who it contacts: tap Settings → Family Safety
💡 You can also agree a family code word and set up a daily check-in in Family Safety
SETTINGS & FEATURES
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How do I make the text bigger?
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1Tap the Settings tab at the bottom
2Find the Text Size section
3Tap Large or Extra Large — the names on your favourite cards grow immediately
contact_page
How do I print my favourite contacts?
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1Tap the Help tab, then scroll to Printable Guides
2Tap Print Favourite Cards — a sheet showing all four contacts will open
3Use your phone’s print or share button to print, or save as a PDF
💡 Great to keep on the fridge or by the telephone
shield
What is the Carer Lock?
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1Carer Lock lets a helper set a 4-digit PIN so that contacts and settings cannot be changed accidentally
2Once set, the Contacts and Settings tabs will ask for the PIN before opening
3To set or remove the PIN: tap Settings → Carer Lock → Set Carer PIN
💡 Calling always works normally — the PIN only protects the settings
FAMILY SAFETY
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How do I stop nuisance calls from ringing?
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1Tap Settings at the bottom of the screen
2Tap Family Safety, then tap Stop nuisance calls from ringing
3Follow the step-by-step guide for your phone — iPhone or Android
💡 Once set up, calls from numbers not in your contacts will go straight to voicemail without ringing
schedule
What is the daily check-in?
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1The daily check-in sends a gentle email to a family member if you have not opened Ezefone by a chosen time
2To set it up: tap Settings → Family Safety, turn on Let a family member know if I haven’t opened my phone
3Enter the time and the family member’s email address, then tap away to save
💡 Nothing is sent if you open the app before the chosen time — the email only goes out if you haven’t been seen
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What is the family code word?
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1A code word is a secret word only your real family knows
2If someone calls claiming to be a relative in trouble and asking for money, ask them for the code word
3If they don’t know it, hang up and call a family member directly to check
💡 We don’t store your code word — agree it as a family and write it down somewhere safe and physical. See Settings → Family Safety → Family Code Word for guidance
SOMETHING HAS GONE WRONG
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The screen looks wrong or frozen
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1Do not worry — nothing is broken
2Press the Home button (the round or bar button at the bottom of your phone)
3Find the Ezefone icon and tap it to open again
💡 Still wrong? Turn the phone off and back on — this fixes most problems
search_off
I cannot find Ezefone on my phone
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1Open your phone’s browser — Safari on iPhone, Chrome on Android
2Go to ezefone-backend-c8eadiyp.on-forge.com
3Sign in with your email and password and you are straight back in
💡 Ask someone to add it to your home screen so this never happens again
battery_alert
My phone is running out of battery
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1Plug your charger into the bottom of the phone
2Plug the other end into the wall socket and switch it on
3A small lightning bolt appears on screen — this means it is charging
💡 Charge every night so your phone is always ready
YOUR ACCOUNT
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I paid but the app is asking me to pay again
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1This can happen if you are using a different phone or browser
2Tap Already paid? Sign in on the payment screen
3Enter your email and password to get straight back in
💡 You only ever pay once — signing in restores full access on any device
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How do I change my password?
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1Tap Settings at the bottom of the screen
2Scroll down to Your Account and tap Change Password
3A reset link will be sent to your email address
PRINTABLE GUIDES
STILL NEED HELP?